Frequently Asked Questions
1. Products and Materials
Are your products handmade?
Yes, all of our products are handmade with carefully selected materials. Each piece is unique and reflects our artisanal expertise.
What are your favorite creations?
We have a soft spot for our whips , which we consider our most interesting creations. We also love our floggers made from kevlar and jute for their scratchy feel. Our Flashes are appreciated for the beautiful marks they leave, and our Scepters for their unique aesthetics and dual functionality.
Do you work with leather?
We have chosen not to work with leather and to minimize the use of animal-derived products. However, we understand your preferences and offer alternatives, such as faux leather, among our materials.
2. Orders and Customization
How can I be sure I'm choosing the right product for me?
We are here to advise you and help you make the best choice based on your preferences, experience, and intended use. You can now consult our blog to choose your first whip or select a flogger suited to your desires. Contact us for personalized advice.
Is it possible to place a custom order?
Absolutely! We love creating custom items according to your preferences and personality. Contact us to discuss your project and explore the available options, or let yourself be guided by our various guides.
What are the creation timelines?
In general, it takes between 1 to 4 weeks for custom creations. Delivery via Colissimo for France typically takes 2 to 3 business days thereafter.
What payment methods do you accept?
We accept various payment methods, including credit cards and bank transfers. Your order will begin processing once payment is confirmed, and it will be shipped within three weeks.
3. Shipping and Availability
Do you ship internationally?
Yes, we ship our handcrafted products internationally. Shipping fees and delivery times may vary depending on the destination country.
Do you have a physical store?
We don't have a physical store, but we would be delighted to welcome you to our workshop in Hayange. We also collaborate with Le Trafick in Lausanne and Atelier Audace in Nancy. Additional locations may be added to the list. We also attend various events, so check our agenda for more information!
Do you offer gift cards?
Yes, we offer gift cards that can be used across our entire store. It’s a great gift idea, allowing your loved ones to choose a personalized item themselves.
4. After-Sales Service and Assistance
Do you provide after-sales service?
If you encounter an issue with one of our creations, contact us . If the breakage is due to our error, we will cover the repair and shipping costs, with no expense to you.
I have a broken item from another creator. What can I do?
Whether the item came from our workshop or not, we are here to help. Repairs will be at your expense, depending on the necessary modifications, but we would be happy to restore your accessory.
5. Workshops, Collaborations, and Support
Do you offer workshops?
Yes, we hold a Fire Massage workshop every two months. Other workshops, such as those focused on whips, are currently on hold but may resume soon.
Do you collaborate with other creators or brands?
We are open to collaborations with other creators and brands who share our values and vision. If you're interested in a collaboration, contact us to discuss the possibilities.
How can I support your favorite artisans?
You can support them by purchasing their creations, sharing their work with your friends and on social media, or by participating in our events and workshops. Every follower, like, and share on our content is greatly appreciated.